Glossary

Definitions for Newie billing, service, customer, platform, and integration terms.

Core terms

Definitions for services, customers, payments, payouts, and product features.

Confusable terms

Clarify terms that sound similar but mean different things in Newie.

Acronyms

Decode common abbreviations used across the docs and product.

Core Terms

Term	Definition
Service	A thing a provider sells through Newie. The three setup entry points are Subscription, One-Off Purchase, and Installment Plan. A Subscription can be ongoing or fixed-term.
Subscription	A service that bills on a recurring schedule (weekly, monthly, etc.). A subscription can be ongoing, or fixed-term when the provider sets a fixed number of payments.
Fixed-Term Subscription	A Subscription where the provider sets Number of Payments to a fixed number instead of Unlimited. It bills on the subscription schedule and ends automatically after the selected number of payments.
One-Off Purchase	A single-purchase service that creates one invoice and one payment when the customer buys. Not recurring; no future billing.
Installment Plan	A service with a fixed total price split across scheduled installment invoices. Each paid invoice reduces the remaining balance. Ends when the total is collected.
Provider	The Newie account holder selling services. Sometimes called a coach, trainer, consultant, or seller in product copy.
Customer	The person paying. Every subscriber is a customer, but not every customer is a subscriber.
Subscriber	A customer with an active Subscription (paying or paused).
Sale	A successful purchase from any service type. A sale creates the relevant invoice and payment records for that purchase or billing schedule.
Payment	A charge or charge attempt made against an invoice. A successful payment marks the invoice as Paid. A failed payment attempt on a subscription or installment invoice can leave the invoice Overdue.
Invoice	The billing record created for a subscription, one-off purchase, or installment plan billing event. Payments are made against invoices. Invoices can have statuses such as Pending, Paid, Overdue, Failed, Void, or Paused. Overdue invoices can also show Auto Retry when automatic retry is active.
Payout	A transfer of cleared funds from the Newie balance to the provider’s connected bank account. Either Standard (scheduled daily/weekly/monthly) or Instant.
Standard Payout	A scheduled daily, weekly, or monthly payout. Free.
Instant Payout	An ad-hoc payout, started with Payout Now, that moves instant-available funds to the bank within 30 minutes when eligible. A 1.5% fee is added on top of the payout amount.
Payment Clearing Time	The time between a customer payment and when those funds become available for a scheduled payout. Stripe may express this in business days or calendar days depending on country and payment method.
Clearing Balance	Funds from successful transactions that are still becoming available for scheduled payout.
Cleared Balance	Funds that have finished payment clearing and are available for scheduled payout.
Payout Report	A downloadable record (PDF or CSV) detailing one or more payouts, including transactions, fees, and Payment Method Country. See Reports & Reporting.
Payment Method Country	The country of the customer’s bank or card. Shown in payout reports and sales exports. Useful for reviewing domestic and overseas payment-method transactions, but not a final tax-residence determination.
Group	A way to categorise services in Newie for reporting by team member, location, or service line.
Terms of Service (ToS)	Built-in feature for attaching legal terms a customer accepts at purchase. +0.4% per transaction when enabled.
Welcome Email	A customisable email sent to customers immediately after they buy a service.
Overdue Assistant	Built-in AI agent that follows up on overdue subscription and installment plan invoices, negotiates payment dates, and schedules retries.
Customer Manage Link	The customer’s main self-service entry point for a purchase. It is included when the customer first subscribes or buys where available, and surfaced again in overdue emails. Customers use it to manage available actions for that purchase, such as updating payment methods, viewing purchase or subscription details, retrying overdue invoices, viewing receipts, and pausing or cancelling where enabled. The same link is used for failed-payment and retry flows; use Customer Manage Link as the standard term. Providers can copy or share it from the app.
Ask a Question	Contextual in-app help flow that shows a relevant FAQ/help answer first, then lets providers launch Newie support chat if they still need support.
Newie Chat	Built-in messaging in Newie. Provider-customer chat is accessed from the Chat tab. Newie support chat can be launched from the Home help button or after an Ask a Question FAQ/help answer; support chat starts with AI intake and every ticket is reviewed and answered by a human.
Tap to Pay	In-person card-acceptance feature available only in the Newie iOS app on a supported iPhone. It uses the iPhone’s NFC and is not available in the web app or Mac app.
BNPL	Buy Now, Pay Later. Afterpay/Clearpay, Affirm, Klarna. Provider is funded upfront for the purchase amount, less applicable fees; BNPL provider collects from the customer in installments. In Newie, the customer must be in the same country as the provider’s business; Affirm also depends on Stripe eligibility and business category. 5.95% + the applicable local fixed fee where available. Not eligible for Instant Payouts.
BECS Direct Debit	Australian bank-debit payment method. Takes up to 3 business days to settle. Newie creates the payment when the customer submits the bank payment, but Zapier does not expose a Payment Created trigger. Use Payment Paid, which fires only after bank confirmation, when the related invoice is marked Paid. Failed BECS payments can retry automatically up to 2 times when Auto Retry is active.

Confusable Terms

Sale vs. Invoice vs. Payment

A Sale is the purchase event - the customer committed to buy. An Invoice is the billing record created for that purchase or scheduled billing event. A Payment is the charge or charge attempt made against the invoice. A subscription sale can create many invoices and payments over time; a one-off sale usually creates one invoice and one payment.

Payment vs. Payout

A Payment is money coming in from a customer. A Payout is money going out from the Newie balance to the provider’s bank account.

Customer vs. Subscriber

Every Subscriber is a Customer. Not every customer is a subscriber - one-off buyers and installment plan buyers are customers too. The Subscribers list shows only customers currently on a subscription.

Subscription Paused vs. Scheduled Cancellation vs. Expiring vs. Cancelled

A Paused subscription keeps the customer’s account active and resumes after the selected pause end date. A scheduled cancellation is only a future instruction and does not change the current subscription state by itself; it can be removed before it takes effect. An Expiring subscription is ending but has not fully ended yet, and can be reverted back to Active before it ends. A fully Expired or Cancelled subscription has ended, cannot be undone, and has no future payments. The customer’s data is retained either way.

Fixed-Term Subscription vs. Installment Plan

A Fixed-Term Subscription is created from the Subscription setup by setting Number of Payments to a fixed number. The customer pays the same recurring subscription amount until the selected number of payments is reached. An Installment Plan starts from a fixed total price and splits that total across scheduled installment invoices and payments.

Voided vs. Refunded

A Voided invoice or payment record was cancelled before collection settled - the customer was not charged. A Refunded payment was collected and then returned. Treat them differently for accounting and customer communication.

Subscription Created vs. Subscription Started (Zapier triggers)

Subscription Created fires when the customer first purchases the subscription. Subscription Started fires when subscription billing actually starts and the subscription becomes active. If a subscription has a future start date, Created can fire at purchase time while Started fires later on the start date. For granting paid access, use Started. For pre-start admin (e.g. creating a contact record in advance), use Created. Some subscription-event triggers also apply to installment plan activity in Zapier, so choose the trigger that matches the customer’s actual lifecycle stage.

Subscription Renewed vs. Payment Paid (Zapier triggers)

Subscription Renewed fires when a payment against a subscription invoice succeeds and should be used for subscription-specific renewal workflows, including subscription-backed installment plan activity where relevant. Payment Paid is the general confirmed-payment trigger across subscriptions, installment plans, and one-off purchases. For accounting, fulfilment, receipts, or anything that should run after money is confirmed, use Payment Paid.

Subscription Ends vs. Scheduled Cancellation (Zapier triggers)

Subscription Ends fires when a subscription moves into Expired, or when an installment plan moves into Completed. It does not fire just because a cancellation has been scheduled; scheduled cancellation is only a future instruction until it takes effect.

Hidden Payment Created vs. Payment Paid vs. All Events - Payments (Zapier triggers)

Zapier does not expose a Payment Created trigger. For BECS Direct Debit, the customer can submit the bank payment before the bank confirms the result, and the payment may show as Pending/Processing during that period. Payment Paid is the selectable Zapier trigger for confirmed payment; for BECS, that means the bank has confirmed the payment and the related invoice is marked Paid, usually up to 3 business days later. Even after Payment Paid, funds may still be clearing for payout. All Events - Payments is the catch-all for visible Zapier payment event labels, including paid, overdue, skipped, uncollectible, and voided outcomes across subscriptions, installment plans, and one-off purchases. For accounting Zaps, use Payment Paid only.

Standard Payout vs. Instant Payout

A Standard Payout is the regular scheduled daily/weekly/monthly transfer to the provider’s bank. Free. An Instant Payout is an ad-hoc transfer of instant-available funds within 30 minutes when eligible; the provider enters the payout amount and the 1.5% fee is added on top.

Payment Clearing vs. Instant Payout

Payment Clearing is what every payment goes through before it’s available for any payout. Instant Payout is a way to access funds faster than the next scheduled payout (sometimes even before standard clearing completes, for card payments). Instant Payout doesn’t make a payment clear faster; it changes how cleared or instant-available funds are sent out.

Group vs. Service Category

Group is Newie’s official reporting unit for team members, locations, or service lines. There is no separate “service category” feature.

Service vs. Offering

“Service” is the term used throughout the product and docs. “Offering” sometimes appears in Zapier trigger data (e.g. offering_id) as the underlying record identifier. They refer to the same thing.

Acronyms

Acronym	Meaning	Notes
ABN	Australian Business Number	11-digit identifier for Australian businesses
AUD	Australian Dollar	Currency for Newie AU accounts
BECS	Bulk Electronic Clearing System	Australian direct debit network; payments take up to 3 business days to clear
BNPL	Buy Now, Pay Later	Afterpay/Clearpay, Affirm, Klarna; provider is funded upfront for the purchase amount, less applicable fees. In Newie, the customer must be in the same country as the provider’s business; Affirm also depends on Stripe eligibility and business category. 5.95% + the applicable local fixed fee where available. Not eligible for Instant Payouts.
BPAY	Bill Payment (Australia)	Not supported as a payment method on Newie
BSB	Bank State Branch	Australian bank routing number (6 digits)
CLV	Customer Lifetime Value	Total revenue earned from a customer over the relationship
CRM	Customer Relationship Management	e.g. HubSpot, Salesforce; connect via Zapier
CSV	Comma-Separated Values	Export format for sales, payout, and customer data
GBP	British Pound	Currency for Newie UK accounts
GST	Goods and Services Tax	Australian tax; not auto-handled by Newie
NDIS	National Disability Insurance Scheme	Australian program; Newie does not natively support NDIS line items
NFC	Near Field Communication	Underlying tech for Tap to Pay
PIN	Personal Identification Number	Required for some card payments via Tap to Pay
ToS	Terms of Service	Built-in feature to attach legal terms to a service (+0.4% fee)
USD	US Dollar	Currency for Newie US accounts
VAT	Value Added Tax	UK/EU tax; not auto-handled by Newie

Last updated: 2026-06-01