Documentation Index
Fetch the complete documentation index at: https://docs.newie.app/llms.txt
Use this file to discover all available pages before exploring further.
Not supported
Current unsupported features, payment methods, and workflow limits.
Support-assisted
Items that may need Newie support, manual assistance, or account-specific review.
Public self-serve limits
Features that are not available for providers to configure themselves.
Not Currently Supported
- Android provider app (Android is customer-only)
- PayPal payments
- Native discount codes
- Native partial refunds
- Marketplace or customer discovery
- Invoicing without a service
- Changing provider region after Stripe setup complete
- Public self-serve API
- Self-serve per-service currency changes
- Built-in form builder beyond Terms of Service
- Custom invoice fields such as NDIS codes, PO numbers, BPAY details, or extra line items
- Custom branded or vanity URLs (e.g.
newie.app/yourname) - store and payment links use system-generated URLs - Product ecommerce features such as inventory, carts, shipping, fulfilment, variants, and delivery-address collection. Providers can take payment for a physical product using a one-off service in manual or low-volume cases, but Newie does not manage the ecommerce operations around that product
- Collecting customer address at checkout - name and email are collected; collect addresses via Chat, Welcome Email, or an external form if needed
- Provider-side editing of an existing customer’s name - contact support. Customers who can access their account can update their own email through the Customer Manage Link or Newie app. If the email address has a typo or the customer cannot access the account because the email is wrong, the provider or customer should contact support. Request Email is only for Sign in with Apple private relay hidden email addresses where the provider needs the customer’s email address to deliver the service
- Pro-rata billing for customers joining mid-cycle - no automatic pro-rata calculation; use Intro Pricing’s Pay Upfront option or add a Setup Fee for the partial period
- Backdating subscription billing start dates - start dates must be today or later
- Bulk price changes for fixed-term services - update each fixed-term subscriber individually with Edit Pricing instead
- Depositing funds into Newie to cover a refund - refunds can only be drawn from available balance or handled outside Newie by separate bank transfer with records kept
- Reactivating fully expired subscriptions - once a subscription has fully expired, it cannot be undone; the customer needs a new payment link to subscribe again
Available Through Support or Manual Assistance
- Service currency templates in supported selling currencies where available
- Direct API/native integration requests can be discussed with Newie support where a deeper integration is needed
- Complete data migration support where available
- Billing in another supported service-selling currency by creating a support-assisted template where available
Not Currently Available in Public Self-Serve
- Self-serve per-service currency selection
- Broader direct/native integrations beyond the supported paths documented in Integrations
- Multi-user team accounts with separate logins
- GST or tax calculation in Newie