Documentation Index
Fetch the complete documentation index at: https://newie.mintlify.app/llms.txt
Use this file to discover all available pages before exploring further.
Pause a Subscription
Pausing temporarily stops billing while keeping the subscription active. The customer remains on your subscriber list with a Paused status. How to Pause- Go to Subscribers and select the customer
- Tap the
...menu - Tap Pause
- Select the pause end date
- For fixed-term subscriptions, choose whether to move the original end date out by the pause period or keep the original end date fixed
- Confirm
- Newie still creates invoice records for scheduled billing dates during the pause. Those invoices are marked as Paused in Invoice History
- The customer’s status changes to Paused in the Subscribers section
- The pause ends on the selected end date, and billing resumes on the next scheduled payment after that date
- The customer receives an email confirming that their subscription has been paused
- You can also allow customers to pause their own subscriptions by enabling the Customers Can Pause toggle on the service. See Service Features.
- Every pause requires an end date. Indefinite pauses are not supported.
- Pausing billing does not automatically stop Auto Retry on existing overdue invoices. Turn Auto Retry off on the overdue invoice if needed.
- When pausing a fixed-term subscription, you choose what happens to the subscription end date. Standard subscriptions don’t have an end date, so this choice doesn’t apply
- A pause ends at 12:00 AM on the selected end date. The next scheduled payment then runs on its regular date
- If an invoice was already generated as Paused but you wanted to collect it, that paused invoice cannot be unpaused. Resume the subscription if it is still paused, then use Edit Payment Date to move the next payment date to today so Newie creates a new billing attempt. After the payment processes, check the future billing schedule and use Edit Payment Date again if needed to align the customer back to the previous billing schedule
- If the Pause option isn’t appearing in the subscriber profile, make sure Newie and iOS are both updated to the latest versions
Resume a Subscription
Resuming restarts billing for a paused subscription before the selected pause end date. How to Resume- Go to Subscribers and select the paused customer
- Tap the
...menu - Tap Edit Pause
- Scroll to the bottom
- Tap Resume Subscription
- Confirm
- Billing resumes on the next billing cycle
- The customer’s status changes back to Active
- The customer receives a notification that their subscription has been resumed
- Resume Subscription is shown inside Edit Pause for paused subscriptions
- A paused subscription has a selected end date, so it does not stay paused indefinitely
Schedule Cancel
Scheduling a cancellation sets a future date for the subscription to end, rather than cancelling immediately. It is only a future instruction and does not change the current subscription state by itself. This is useful for honoring a notice period or letting a customer finish out a paid term. How to Schedule Cancel- Go to Subscribers and select the customer
- Tap the
...menu - Tap Schedule Cancel
- Choose the end date
- Confirm
- The subscription continues as normal until the scheduled date
- The scheduled cancellation can be undone at any time before it takes effect
- On the scheduled date, the subscription cancels automatically - no further payments are collected
- The customer receives an email notification about the upcoming cancellation
- You can see the scheduled cancellation date in the subscriber’s profile
- A scheduled cancellation is different from an Expiring subscription state. It is a future cancellation instruction, not an immediate state change
- Any payments due before the cancellation date are still collected as normal
Remove Scheduled Cancellation
Removing a scheduled cancellation clears the future cancellation date so the subscription continues normally. How to Remove a Scheduled Cancellation- Go to Subscribers and select the customer
- Tap the
...menu - Tap Remove Scheduled Cancellation where available
- Confirm
- The future cancellation is removed
- The subscription continues on its existing schedule
- The subscription state does not need to change just because a scheduled cancellation was removed
Revert an Expiring Subscription to Active
If a subscription is already in the Expiring state, it can be reverted back to Active before it fully ends. Once it is fully Expired, it cannot be undone. How to Revert to Active- Go to Subscribers and select the Expiring customer
- Open the available cancellation or status action
- Choose the option to revert or un-cancel the subscription
- Confirm
- The subscription moves from Expiring back to Active
- Future billing continues according to the subscription’s existing schedule
- The customer remains on the same subscription record
Cancel
Cancelling immediately ends the subscription right away. How to Cancel- Go to Subscribers and select the customer
- Tap the
...menu - Tap Cancel
- Confirm
- The subscription ends immediately - no further payments are collected
- The customer receives an email notification
- The customer’s record is retained in the subscriber list and can be found by filtering for Expired or using Show expired
- You can also allow customers to cancel immediately or schedule a cancellation themselves by enabling the Customers Can Cancel toggle on the service. See Service Features.
- If a cancelled or fully expired customer wants to re-subscribe, send them a new payment link
- When a subscription is fully expired, automatic retries for overdue invoices stop
- If Overdue Assistant is turned on before the subscription expires, it may continue emailing the customer to pay outstanding overdue invoices after expiry. If there are no outstanding invoices or payment attempts after cancellation, continued billing emails should be treated as a support issue
- Cancellation does not automatically trigger a refund - refunds must be processed separately if needed (see Payments & Billing)